Terms & Conditions

Bookings and Consultations

Appointments are subject to availability and are not confirmed until accepted by us. Some services require a consultation, suitability assessment, consent form, patch test, deposit or prepayment before treatment.

Please provide complete and accurate information relevant to your treatment. We may decline, postpone, shorten or modify a service where it is not appropriate or safe to proceed.

Prices and Payment

Prices are in Australian dollars and may change without notice. The price confirmed at booking or purchase applies unless an obvious error has occurred. Payment is due at the time stated by us and may be required before treatment.

Promotions, packages and special offers may have additional conditions, availability periods or exclusions.

Cancellations, Refunds and Returns

Bookings, deposits, late arrivals, no-shows, refunds, product returns, packages and gift cards are governed by our Cancellation & Refund Policy.

Treatment Outcomes and Aftercare

Results vary between individuals and cannot be guaranteed. You agree to follow reasonable preparation and aftercare instructions and to contact us if you experience an unexpected or concerning reaction.

Further information is provided in our Treatment Disclaimer.

Website Information

We take reasonable care when preparing website information, but content is general and may change. It is not a substitute for an individual consultation or professional medical advice. Images are illustrative and may not represent the outcome any particular person will achieve.

Intellectual Property

Unless otherwise stated, website text, graphics, branding, layout, photographs and other content are owned by or licensed to Ccoco Beauty Balwyn. You may view the website for personal use, but must not reproduce, distribute, modify or commercially exploit its content without permission.

Third-Party Services and Links

Our website may link to booking platforms, maps, payment services, social media or other third-party websites. Those services operate under their own terms and privacy policies. We are not responsible for third-party content or availability.

Privacy

Personal information is handled in accordance with our Privacy Policy.

Liability and Consumer Rights

To the extent permitted by law, we are not liable for loss caused by inaccurate or incomplete information supplied by a client, failure to follow preparation or aftercare instructions, or use of this website contrary to these terms.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Changes to These Terms

We may update these Terms & Conditions from time to time. The current version will be published on our website and applies from its stated update date.

Contact Us

For questions about these terms, please use our booking and contact page:

Ccoco Beauty Balwyn
Phone: 0451 819 343
Address: 266 Doncaster Rd, Balwyn North VIC 3104