Cancellation & Refund Policy

At Ccoco Beauty Balwyn, we reserve dedicated appointment time for every client. To help us manage our schedule fairly and make appointments available to other clients, we ask that you provide as much notice as possible if you need to cancel or reschedule.

Appointment Cancellations

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations or changes made less than 24 hours before your scheduled appointment may result in the loss of your booking deposit.

Repeated late cancellations may require full or partial prepayment before future appointments can be confirmed.

No-Shows

If you do not attend your appointment and have not contacted us beforehand, the appointment will be considered a no-show.

Booking deposits are non-refundable in the event of a no-show.

We reserve the right to require prepayment of up to 100% of the treatment price before accepting future bookings from clients with repeated no-shows.

Booking Deposits

Some treatments may require a deposit to secure your appointment.

Unless otherwise stated, your deposit will be applied toward the total cost of your treatment on the day of your appointment.

Where at least 24 hours’ notice is provided, deposits may be transferred to a rescheduled appointment.

Deposits may be forfeited where:

• An appointment is cancelled with less than 24 hours’ notice
• A client does not attend the appointment
• A client arrives too late for the treatment to reasonably be performed

Late Arrivals

Please arrive on time for your appointment.

If you arrive late, we will do our best to provide your scheduled treatment without affecting appointments booked after yours. However, your treatment may need to be shortened or rescheduled.

Where a treatment needs to be shortened due to a client’s late arrival, the original treatment price may still apply.

If you are significantly late and we are unable to perform the treatment, the appointment may be treated as a late cancellation.

Refunds for Treatment

We do not provide refunds simply because a client changes their mind after a treatment or service has been provided.

Treatment results vary between individuals, and dissatisfaction with a result does not automatically mean that a treatment or service is faulty.

However, nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

If you believe there is a problem with a treatment or service you have received, please contact us as soon as possible so that we can assess the situation and work with you toward an appropriate resolution.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include having an issue rectified, repeating part of a service, cancelling a service or providing a refund or other remedy.

Product Returns

We are not required to provide a refund or exchange where you simply change your mind about a product, unless we have agreed otherwise.

If a product is faulty, damaged, incorrectly described or does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or another remedy under Australian Consumer Law.

Please contact us with your receipt or proof of purchase if you believe there is a problem with a product.

For hygiene and safety reasons, opened or used beauty and skincare products generally cannot be returned for change-of-mind reasons.

Packages and Prepaid Treatment

Packages and prepaid treatment plans are subject to any specific terms provided at the time of purchase.

Unless otherwise stated:

• Packages are for the named client and cannot be transferred without our approval
• Treatments must be used within the applicable validity period
• Missed appointments and late cancellations may result in the relevant treatment being deducted from the package
• Refund requests will be assessed in accordance with Australian Consumer Law and any applicable package terms

Gift Cards

Gift cards cannot generally be exchanged for cash except where required by law.

Gift cards are subject to the expiry date and conditions stated at the time of purchase and any applicable Australian consumer law requirements.

Cancellations by the Clinic

Occasionally, circumstances outside our control may require us to cancel or reschedule an appointment.

If this occurs, we will contact you as soon as reasonably possible and offer to reschedule your appointment.

Any deposit or prepayment associated with an appointment cancelled by us will be transferred to your new appointment or refunded where appropriate.

Contact Us

For cancellations, booking changes or refund enquiries, please use our booking and contact page:

Ccoco Beauty Balwyn
Phone: 0451 819 343
Address: 266 Doncaster Rd, Balwyn North VIC 3104