Privacy Policy

Ccoco Beauty Balwyn respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a booking, purchase a product or receive a treatment from us, with regard to the Australian Privacy Principles where applicable.

Information We Collect

We may collect personal information including:

• Your name, phone number, email address and contact details
• Appointment and booking information
• Payment and transaction information
• Treatment history and client notes
• Information relevant to your treatment, including allergies, medications, skin conditions, medical history or other information you voluntarily provide
• Before-and-after photographs or treatment photographs, where applicable
• Communications between you and our team
• Website usage information, including your IP address, browser information, cookies and analytics data

We only collect information that is reasonably necessary for our business activities and the services we provide.

How We Use Your Information

We may use your personal information to:

• Manage appointments and bookings
• Provide beauty and cosmetic treatments
• Assess treatment suitability and maintain treatment records
• Process payments and purchases
• Contact you about appointments, aftercare or enquiries
• Provide customer service
• Send promotional emails, SMS messages or special offers where you have consented to receive them
• Improve our website, services and customer experience
• Meet our legal, regulatory and business obligations

Where sensitive or health-related information is collected, we will handle it with additional care and obtain consent where required.

Treatment Photos

We may take photographs before, during or after a treatment for treatment records, progress monitoring or consultation purposes.

We will not use identifiable client photographs for advertising, social media, website content or other promotional purposes without appropriate consent.

You may withdraw consent for future marketing use of your images by contacting us.

Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors interact with our website and to improve its functionality.

We may also use third-party services such as Google Analytics, Google Ads, Meta or similar advertising and analytics platforms. These services may collect information about your interaction with our website in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings, although some website features may not function correctly as a result.

Sharing Your Information

We do not sell your personal information.

We may disclose information to trusted third-party service providers where reasonably necessary to operate our business, including:

• Online booking and appointment platforms
• Payment processors
• Website and hosting providers
• Email and SMS marketing platforms
• Analytics and advertising providers
• Professional advisers, insurers or service providers
• Government authorities where required by law

Some third-party providers may store or process information outside Australia. Where applicable, we take reasonable steps to work with reputable providers that maintain appropriate privacy and security standards.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online system or electronic storage method can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing your request.

Marketing Communications

If you have agreed to receive marketing communications from us, you can unsubscribe at any time by:

• Using the unsubscribe link in an email
• Following the opt-out instructions in an SMS
• Contacting us directly

You may still receive necessary service communications relating to existing appointments, purchases or enquiries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

The latest version will be published on our website.

Contact Us

If you have questions, concerns or complaints about how we handle your personal information, please contact Ccoco Beauty Balwyn:

Ccoco Beauty Balwyn
Phone: 0451 819 343
Address: 266 Doncaster Rd, Balwyn North VIC 3104

We will take reasonable steps to respond to privacy enquiries and complaints in a timely manner.